SHIPPING & RETURNS
SHIPPING POLICY
At Richard Allen Jewellery, we understand the importance of a seamless and efficient shipping process. Our shipping methods are carefully designed to ensure the safe and timely delivery of your precious purchases. We take great care in packaging your items to guarantee their protection during transit.
When it comes to shipping, we prioritize transparency and reliability. Our aim is to provide you with a hassle-free shipping experience, so you can enjoy your luxurious jewellery without any worries.
Our standard shipping service is FREE which is 48 hour tracked, but we do offer 2 enhanced shipping options.
These are:
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24 hour signed and tracked - for items which you require sooner.
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Send a Gift Service - This is 24 hour signed and tracked but to an address of your choice other than your own, ideal if you want to send your purchase straight to the lucky recipient.
With any product that is made to order, please allow 14-21 days for delivery. This is so each product can be handmade, hallmarked and then packaged up to be delivered to you.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your Richard Allen Jewellery purchase. In the event that you have a change of heart or are not entirely happy with your chosen piece, our straightforward return & exchange policy is here to offer you peace of mind. Whether it's a refund or an exchange, we strive to make the process simple and customer-friendly. Simply return it to us within 30 days and we'll take care of it. All we ask is that you let us know the reason for the return.
Our commitment to your satisfaction drives our approach to returns and exchanges. We believe in providing you with the confidence to shop with ease, knowing that your exceptional jewellery purchase is backed by our dedicated support.